Step 1 of 60 of 20 answered

Process definition

Answer from what you know. If you are not sure, say so, that is a useful answer rather than a wrong one.

If your most experienced person was out for two weeks, what would happen to their work?

It would stop until they were back

Someone would guess their way through it

Someone who has watched them could fill in

There are notes, partly current

A written procedure someone else can follow

I am not sure

Where does a new hire learn how the work actually gets done?

Sitting next to someone and absorbing it

Asking whoever is free that day

A mix of old documents and asking around

Documentation that is mostly current

A maintained procedure with an owner

I am not sure

When something goes wrong twice, what usually happens?

Think about the last recurring problem you had.

We fix it again and move on

Someone complains, nothing changes

We talk about it, sometimes act

We usually change the process

There is a defined way to raise and fix it

I am not sure

How many approvals does a routine request pass through before it is done?

It depends who is around that day

Several, and they often queue up

Two or three, usually the same people

One, clearly assigned

None, routine cases are handled by rule

I am not sure

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