We do not have good data yet. Is that a problem?

No, and it is the most common place we start. Building the measurement is phase two of the method, not a prerequisite for hiring us. If the numbers you need do not exist, creating them is the work.

How is this different from hiring a BI contractor?

A contractor builds the dashboard you asked for. We find out whether that dashboard is the thing worth building, quantify what the gap is costing you first, and re-measure afterward so you can tell whether it worked.

Do you replace our systems?

Almost never. Most of the value is in connecting what you already own and removing the manual steps between them. Replacing a system is expensive, slow, and usually treats a symptom.

How long before we see something real?

The baseline and the ranked opportunity register land in the first few weeks. You keep both whether or not you continue, which is deliberate: you should be able to judge the work before committing to the build.

Who actually does the work?

A senior practitioner does, start to finish. TBHSSERV is a senior-only practice, so the person who scopes your engagement is the person who delivers it. There is no handoff to a junior team after the pitch.

It depends entirely on scope, and quoting before understanding your operation would be guessing. The assessment is free and gives you a defensible estimate of what your gaps cost, which is the right starting point for a pricing conversation.

Business intelligence, process, data, AI

Everyone hands you a recommendation.
We hand you a number.

One

Nothing in here lines up.

Not because anyone is careless. Because nobody ever measured it.

Two

So we go in and order it.

Baseline. Instrument. Integrate. Automate.

The delta

Then we measure again.

The gap between those two lines is the only thing worth paying for.

Start here

You already know where it hurts.

Most operations can name the problem before anyone is hired. The job is putting a number on it, then closing it and proving the number moved. If any of these sound like something said in your building last week, the practice that handles it is one line away.

“One person knows how this actually works, and they are on holiday.”Operations
“Somebody reconciles two systems by hand every Friday.”Data
“Two reports, same question, different answers.”Intelligence
“We paid for the dashboard. Nobody opens it.”Intelligence
“One person reads the same kind of document all week and types what they find into a form.”AI
“Our website looks like the company we were five years ago.”Design
“The last project shipped, and nobody can say whether it worked.”Delivery

01Process optimization

The wait is the cost, not the work.

We map the process as it actually runs and put a number on the step that is bleeding. Usually it is not the hard step. It is the one waiting on a person to say yes.

TBHSSERV Operations

02Integration and engineering

Your systems already disagree. Someone is reconciling them by hand.

We connect what you own so information stops moving through a person and a spreadsheet. The dashed path is always the first one to go.

TBHSSERV Data

03Business intelligence and data science

A dashboard is only worth what it changes.

Power BI, Tableau, and Qlik, built on the few measures that drive a decision. Fewer numbers, each one attached to something a person can act on.

TBHSSERV Intelligence

04AI enablement

The threshold is the deliverable.

We apply AI where it beats a rule and say so where it does not. Anything the model is unsure about routes to a person, designed in from the start rather than bolted on after the first bad month.

TBHSSERV AI

05Websites and digital products

A redesign that cannot name what it improved was decoration.

We design and build the site or the product, and we baseline it first. Same traffic, same audience, a measured difference in what people actually do. Taste is not the deliverable, the delta is.

TBHSSERV Design

06Project and program management

One named owner per line, and two measurements.

The part that makes the other five land. A plan nobody owns is a wish, and a project with no measurement at either end cannot be judged.

TBHSSERV Delivery

Where we work

The method travels. The data changes.

An operation that cannot prove what its last project changed has the same problem everywhere. What differs is what the data is made of and who has to answer for it. These are the sectors we have worked in so far, not the list we are limited to.

Health and public health

Population-scale records, legacy government systems, and reporting under public accountability. Backed by delivery inside a national public health system.

TBHSSERV Health

Distribution and inventory

Multi-location stock, purchasing, and fulfillment, where a reporting problem is almost always an integration problem underneath.

Professional services

Utilization, project margin, and delivery tracking for firms that bill for time and need to know which work actually pays.

Measure first. Automate second.

Five phases, every engagement. Each ends with something you keep, whether or not you continue.

Baseline

Map the process as it actually runs, not as the org chart says it runs, and quantify what the current state costs.

You keepCurrent-state map and baseline metrics

Instrument

If the data does not exist, we create it. Capture points, agreed definitions, and one source of truth for the numbers that matter.

You keepMetric dictionary and first live dashboard

Integrate

Connect the systems so information stops moving by hand. Pipelines, a reconciled data model, and automated quality checks.

You keepPipelines and reconciled data model

Automate

Remove the manual step. Rules first, models and AI second, and only where they measurably beat the rule.

You keepAutomated workflow with an exception path

Compound

Re-run the baseline and prove the delta against the day-one numbers. This is the phase most consultants skip, and the reason clients cannot tell whether the last project worked.

You keepQuarterly scorecard against baseline

Anyone can give you a recommendation.

We measure before we touch anything

Most engagements start with a recommendation. Ours start with a number, so there is something to be judged against later.

You keep the artifacts either way

Every phase ends with something you own: a map, a register, a dictionary, a dashboard. Walk away at any phase and you are still ahead.

The last phase is proof, not a thank you note

We re-run the baseline and show the delta. It is the phase most consultants skip, and the reason clients cannot tell whether the last project worked.

Free, and no pricing conversation

Get your Operational Maturity Score in eight minutes.

Twenty questions about how your operation actually runs. You get a score across five dimensions, an estimated annual range for what the gaps are costing you, and the three things worth fixing first.

Every question is answerable without opening a single report
No existing data required. If you do not have it, building it is phase one
No email, no sign-up, no follow-up. Nothing you enter leaves your browser
A low score is a starting point, not a verdict

Start the assessment

Emerging, sample result

Process definition45

Systems integration30

Data quality25

Decision speed50

AI readiness40

$84,000 to $156,000Estimated annual recoverable cost. Directional, based on the ranges you provide. It is not an audit.

Questions people actually ask

We do not have good data yet. Is that a problem?: No, and it is the most common place we start. Building the measurement is phase two of the method, not a prerequisite for hiring us. If the numbers you need do not exist, creating them is the work.
How is this different from hiring a BI contractor?: A contractor builds the dashboard you asked for. We find out whether that dashboard is the thing worth building, quantify what the gap is costing you first, and re-measure afterward so you can tell whether it worked.
Do you replace our systems?: Almost never. Most of the value is in connecting what you already own and removing the manual steps between them. Replacing a system is expensive, slow, and usually treats a symptom.
How long before we see something real?: The baseline and the ranked opportunity register land in the first few weeks. You keep both whether or not you continue, which is deliberate: you should be able to judge the work before committing to the build.
Who actually does the work?: A senior practitioner does, start to finish. TBHSSERV is a senior-only practice, so the person who scopes your engagement is the person who delivers it. There is no handoff to a junior team after the pitch.
What does it cost?: It depends entirely on scope, and quoting before understanding your operation would be guessing. The assessment is free and gives you a defensible estimate of what your gaps cost, which is the right starting point for a pricing conversation.

Find out what the gaps are costing you.